This notice explains how Paw Pamper Studio handles personal data for website enquiries, appointment-related communication, and limited technical site functions. It is written to help you understand what we collect, why we use it, and how you can exercise your rights in a practical way.
You may ask to access, correct, or delete personal data, and you may object to or restrict certain processing where applicable. You may also withdraw consent where processing relies on consent, without affecting earlier lawful processing. Some requests may be limited where we must keep information for security, recordkeeping, or legal reasons.
To protect privacy, we may need to confirm your identity before responding to a request. Once verified, we will assess the request and respond within a reasonable period under applicable law. If we cannot fully comply, we will explain the reason where permitted.
Enquiry records are kept for the period needed to respond, manage follow-up, and maintain business records. Technical logs are retained for security and operational purposes for a limited time. When data is no longer needed, it is deleted, anonymised, or otherwise handled in line with our retention practices and applicable requirements.
If we make material changes, we will update the notice on the website and may use a reasonable direct or site-based notice where appropriate. The version in effect is the one published at the time your information is processed.
We may process name, email address, phone number if provided, inquiry message, pet details submitted with an inquiry, requested grooming service, server request metadata, and browser and device information. This information is used only to handle enquiries, support appointment-related communication, maintain site security, and deliver the website properly.
We receive personal data when you submit a contact form, send an email, call us, or share details for a grooming enquiry. We also collect limited technical information from your browser and device when you visit the site, and we may record privacy preference settings through cookies.
Essential cookies support basic website functions such as page delivery and form handling. Preference cookies help remember privacy choices. We do not confirm the use of analytics or marketing cookies.
We use cookies for essential site operation and to remember privacy preferences. Where your browser allows it, you can block or delete cookies, but some site functions may not work as intended if essential cookies are disabled.
We use personal data to respond to enquiries, manage contact form communication, review submitted pet and service details, support website security, and deliver the site technically. Where you choose to receive reminders, we may also use your details to send optional repeat-visit reminders.
We may share information with service providers that support website hosting, technical delivery, security, and enquiry handling. These parties are expected to use the information only for the services they provide to us and to keep it confidential where appropriate.
We may disclose personal data where required to comply with law, respond to lawful requests, protect our rights, or address security and safety concerns. Any such disclosure is limited to the information reasonably needed for the relevant purpose.
Use the available contact channel that best matches the nature of your request so it can be routed appropriately.
